The complaint has been investigated and resolved to the customer’s satisfaction.
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Hi,
I'm extremely confused and frustrated with your service. I cancelled my membership in 2018 and somehow my card, which has changed multiple since then, has been charged twice in the last few months (12/1 and 1/3). I have no idea how you got my credit card number and as far as I'm concerned this is fraud.
Additionally, when I first went to cancel the...