The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Imperial Tobacco Australia has left an official reply on this complaint.
Several of my packets have had large chunks of gum like black stuff in them. And the cost is nearly $50 a pack. What can be done to compensate me for these wastage. This has happened over the course of several months. Due to the cost I would have thought there would have been adequate quality control for this not to happen. I let 2 lots go as coincidence but they are getting bigger, which is becoming not acceptable.