The complaint has been investigated and resolved to the customer’s satisfaction.
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Imperial Tobacco Australia has left an official reply on this complaint.
I've been smoking champion ruby for 25 years and recently I have noticed the frequency of balls of resin up to 1.4gm ( mentos sized ) and large chunks of stem.
I feel that I should be compensated for paying top dollar for byproduct which is all unsmokable, I hope I don't have to consider changing brand. But seriously at well over $2 .10 per gm I expect to be able to smoke all 50 gm
Kind regards merry Christmas!