The complaint has been investigated and resolved to the customer’s satisfaction.
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Imperial Tobacco Australia has left an official reply on this complaint.
50gram pouch is once again, full of bark and dust!. At $115.00 a pouch, this is just not good enough for your business. I've been smoking your tobacco, since 2003, and in the last few years I'm am astouned at the quality. I would believe some sought of reimbursement to a valued customer, should be done. Thinking of changing tobacco I smoke. Not happy.