I recently had the same problem with Metrofax as Toni Abruzzo. After 7 years of business with Metrofax, I recently decided to cancel because I found that I really no longer have a need for fax. I went to their website to read how to cancel. Their website stated that you could email them to cancel. I emailed (asking for confirmation that they received the email). Got busy and did not think of this again for a month. This time, I went through the chat to cancel. It finally worked. I recently received notice from my credit card that they are denying the credit for the extra month charged on the card. I went back to their website to find proof that an email was one of the choices to cancel your account and found that it is no longer a choice. Sometime within the last 2 months they changed this policy. Now the policy is to chat with them or call them to cancel. I will never do business with a company that I find dishonest and uses trickery practices with their clients. It's stupid to do this when a customer has been loyal to you for 7 years... All to keep $9.95.
