On 3-20-2020, I called J-H ofc and asked if there were any changes in appts. because of the virus. The recept. said most people are dropping off taxes and they will call when done. Ok, I brought in my paperwork and was greeted by rude recept. This was on 3-20-2020. I have a hard last name to pronounce, but after I corrected her she continued to mispronounce...