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fire_first

JP
Registration date: Mar 25, 2020
2 helpful votes

fire_first’s comments

I'm asking why I canceled my ticket without permission.
I contacted the airline and checked the facts and found that you had canceled. While the airline was investigating the facts, your company lied that the customer had requested cancellation. Please provide evidence that I have requested cancellation.
I want your company to confirm the facts and respond.I keep your email reply from your company. I can submit these at any time. your company is a liar company. Customer satisfaction is just a decoration for your company. It was the worst response.
I will not give up unless your company responds properly. I urge full refund, apology and damages.
Mar 25, 2020
8:55 pm EDT
That was a shame. You had the same trouble as me.
The structure of this company is very suspicious. It seems that the employees are not doing exactly as per the manual. But the biggest problem with the company is that it doesn't accept mistakes. For this company, customer satisfaction is just trash.

Let's fight this company together!
Mar 25, 2020
9:06 pm EDT
I got worse from this company. It was the worst experience. It has not been resolved yet.
御社からのYour company replied to contact another reputation site, but has not been contacted after a week. This is also a lie.
This time, your company replied that we will contact you the next day, but there is no communication from you. This will be a lie too!
I can't stand your response.
This company will ask you for a handling fee of 20 Euros. This is theft.
I won't recommend this company, and I will tell everyone around me about my experience.
I will complain to the relevant Spanish government and tell everyone the whole process. Until you compensate me for the loss of money and apologize.
これが未解決だ!なぜ解決済みにされたか。おかしいでしょう。
This is unresolved! Why Resolved? That's strange.
I was also disappointed with Spain. Great disappointment
I can't believe these companies were licensed by the Spanish government
Don't useless guides.
This does not solve the problem