Hello,
The estimated delivery hour will always be by the end of the day if you look on the Amazon website. Have you contacted our Customer Service team directly to have an update on the delivery status of the package? We'd like to investigate if we have received the delivery instructions.
We invite you to contact us by email at review@intelcomexpress.com or by phone at 1-844-370-5096.
Thank you for your collaboration!
The Intelcom team
Hello Paula,
We'd like to help address this situation to our local team. Have you contacted the HR ressource on site to share this event? This may be the easiest way for you! Otherwise, you can contact us at review @intelcomexpress.com with the information, date, and details of the event.
Thank you for your collaboration!
The Intelcom team
Hello,
As per the tracking history, we received the package by our warehouse on Nov 30. Whenever a package is received, it is put out for delivery that day. The driver wasn't able to complete his deliveries for that day and therefore the package was brought back to the warehouse. On Dec 1, we weren't able to put the package on a route due to Black Friday's rush. As of today, Dec 2, the package is out for delivery. You should receive the usual email notifications to advise of the upcoming delivery time.
For more information on your delivery, we invite you to contact our Customer Service team via our website.
Thank you for your collaboration!
The Intelcom team
Hello Chad,
We're sorry for the delay in receiving your package.
We are unable to retrace your delivery because we are missing the tracking numbers. What is the latest status of the second package on our website?
You can always contact us via our website in the "Need help" section where you can send us an email. To prevent unnecessary delays, our chat icon only pops up when an agent is available! Our social media team doesn't have access to delivery information and will redirect you to our website, but our messaging is always open.
We'd like to help, please contact us with your tracking numbers.
Thank you!
The Intelcom team
Hello,
We're sorry for the delay in receiving your package.
We are unable to retrace your delivery because we are missing the tracking number.
Wait times arer pretty heavy at this time of the year, you can always contact us via our website in the "Need help" section where you can send us an email.
We'd like to help, please contact us with your tracking number.
Thank you!
The Intelcom team
Hello,
We're sorry for the delay in receiving your package.
We are unable to retrace your delivery because we are missing the tracking number.
Wait times arer pretty heavy at this time of the year, you can always contact us via our website in the "Need help" section where you can send us an email.
We'd like to help, please contact us with your tracking number.
Thank you!
The Intelcom team
Hello,
We're sorry to read this poor experience. We'd like to report the event, please contact us with your tracking number at review@intelcomexpress.com.
Thank you!
The Intelcom team
Hello,
We're sorry for the delay in receiving your package.
We are unable to retrace your delivery because we are missing the tracking number.
We'd like to help and review the service you received, please contact us with your tracking number.
Thank you!
The Intelcom team
Hello,
We're sorry for the delay in receiving your package.
We are unable to retrace your delivery because we are missing the tracking number.
We'd like to help and review the service you received, please contact us with your tracking number.
Thank you!
The Intelcom team
Hello,
We're sorry to read the pacakge wasn't attempted.
We'd like to investigate further and correctly flag the address as residential. We invite you to connect with us at review@intelcomexpress.com with a recent tracking number.
Thank you,
The Intelcom team
Hello,
We've sent the feedback to our local team as it seems the delivery processes weren't followed on all 3 occasions. If you experience any other issue with our service, please contact our team directly at review@intelcomexpress.com so we can help you on the spot.
Thank you,
The Intelcom team
Hello,
We're sorry about the delay in receiving the package. The 3-hour email is sent from the driver's scheduled route, if the driver is following his route. In this case, he wasn't. We'd like to report the event to our local operations. Kindly connect with us at review@intelcomexpress.com with your tracking number.
Thank you,
The Intelcom team
Hello,
We're sorry that your package was left in an unsecure location, this is not our delivery standards. We'd like to report the event and request retraining for the driver. Kindly connect with us at review@intelcomexpress.com with your tracking number.
Thank you,
The Intelcom team
Hello,
We're sorry for the delay in receiving your package, this is very unusual.
We are unable to retrace your delivery because we are missing the tracking number.
We'd like to help, investigate further the issue and deliver your package, please contact us at review@intelcomexpress.com with your tracking number.
Thank you!
The Intelcom team
Hello,
We're sorry to read your package was delivered to a wrong address. We'd like to help and deliver your package. Kindly connect with us and your tracking number to review@intelcomexpress.com.
Thank you,
The Intelcom team
Hello,
This website is unfortunately of no help for our operations team to give specific instructions on a package. We also highly suggest that you do not share private information on the web. Please contact our Customer Service team at tracking@intelcomexpress.com so they can process your request.
Thank you,
The Intelcom team
Hello,
We're sorry to read your package was left in a common area and stolen, this is not our delivery standard. If you haven't retrieved the package, we invite you to contact the shipper as they keep control of the commercial relationship with customers. We have sent the information on the service you received for investigation as this is not the level of service we expect from our team.
Thank you for your collaboration,
The Intelcom team
Hello,
We're sorry to read you are having trouble to contact our team. We'd like to help, kindly connect with us and your tracking number to tracking @ intelcomexpress.com.
Thank you,
The Intelcom team
Hello,
We're sorry to read that you haven't received your package. It was probably delivered to a wrong address. We invite you to contact our team at tracking@intelcomexpress.com for the next steps.
Thank you,
The Intelcom team
Hello,
We're sorry to read that your packages are being delivered to a wrong address. We'd like to investigate further as the geocoding of your address may show up with an error in our system, creating delays and errors. We invite you to contact our team at review @ intelcomexpress.com with recent tracking numbers.
Thank you,
The Intelcom team
Hello,
We're sorry to read that your packages are being delivered in an unsafe location. We'd like to investigate further to see if the instructions show up correctly in our system. We invite you to contact our team at review @ intelcomexpress.com with recent tracking numbers.
Thank you,
The Intelcom team
Hello,
We're sorry to read this experience with our service. As a great number of businesses are closed during the weekends, our operations sometimes reschedule deliveries for business for the following Monday. We'd like to add the instruction that your business is open on weekends. Please contact us at review @ intelcomexpress.com with a recent tracking number.
Thank you,
The Intelcom team
Hello,
We're sorry to read this experience with our service. We would like to investigate further to understand the situation as this is not the type of service we expect from our Customer Service team. Please contact us at review @ intelcomexpress.com your tracking number for this delivery.
Thank you,
The Intelcom team
Hello,
As mentioned on our previous response, we're sorry to read this experience with our service. As a great number of businesses are closed during the weekends, our operations sometimes reschedule deliveries for business for the following Monday. We'd like to add the instruction that your business is open on weekends. Please contact us at review @ intelcomexpress.com with a recent tracking number so our team can guide you on the next steps.
Thank you,
The Intelcom team
Hello Tazma,
We are sorry for the multiple issues you have been experiencing with our service lately, this is definitely not the level of service we wish to offer.
We have escalated the matter to our local operations to resolve the situation.
We are again sorry for the situation and any inconvenience it may have caused.
Thank you,
The Intelcom Team
