Hello!
It seems that our geolocalisation system might be pointing our driver to the wrong direction. Our system is based on Google Maps, but if there is a minimal difference in the way we received the data and what's on Google Maps, it might not read it right. We invite you to contact us at review@intelcomexpress.com so we can repin correctly your house.
Thank you!
Hello!
Have you contacted us about this issue? We could look into what happened and retrain the driver on using the correct status if it was a mistake. In the case of a false delivery attempt, we'd also like to report it as this is not a delivery practice we endorse. Kindly connect with us at review@intelcomexpress.com.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? It is the quickest and easiest way to have more information on what happened and if the delivery was delayed or delivered to a wrong address. If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? Our delivery hours are from 8am to 9pm, 7 days a week. A missed delivery is automatically rescheduled for the next day. As for the service you received, we invite to email us as soon as possible so we can follow up quickly with the driver's supervisor on the event. If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello!
We're a bit late, as we were just made aware of this website.
Have you contacted us about this issue? We may haven't received your email from the shipper or maybe you accidentally unsuscribed. We cannot contact a customer if the shipper doesn't send us their email on every single delivery. If you experience any other events like this one, kindly connect with us at review@intelcomexpress.com for immediate support.
Thank you!
Hello Calvin,
We've sent your review to our local operations to follow-up with the driver on our delivery standards. A package cannot be left without signature in shared space, therefore this delivery doesn't comply with our company's policies.
We've also followed up with you through email to be sure to give you a point of contact in case of need.
Thank you for sharing this event with us.
Hello Mike,
We're sorry for this poor experience. There might be an issue with the geolocalisation of your address in our system or an issue with the way the drivers read your address. We'd like to help! Kindly connect with us at review@intelcomexpress.com.
Thanks!
Hello Tracy,
We're sorry for the trouble you had to get your package. From the information in the file, we see 4 different delivery attempts, we could send you the details if you want.
From the history, we see also that the package was picked up yesterday. Is this correct? We sometimes suggest to customers who have specific delivery hours to indicate them in their profile to help the driver to know if the location is open or not.
As per your email, the issue may have been that the button was clicked too many times and therefore considered the user has possible spam. The captcha is an automated system independant from a website. In case of an issue with the form, our phone number is also listed on the website to contact us.
For more information on your delivery, kindly connect with us at review@intelcomexpress.com.
Thank you!
Hello Whitney,
We're sorry to read your package was marked as attempted but wasn't. We see from the file that our Customer Service team has reported the complaint to the warehouse team on each of your two calls. These complaints were also sent for review to the driver's supervisor as the driver's behaviour do not fit in our service standards. We've also just forwarded this new complaint to the team and asked them to open an investigation on his practice.
The package, as of today, Aug 19, is currently out for delivery and scheduled to be delivered before 9PM.
We're sorry for any inconvenience this situation may have caused.
The Intelcom team
Hello,
We're so sorry to read these poor experiences. It is very important for our company that our drivers respect the communities and the environment. We'd like to investigate further in order to identify the issues and request a specific retraining for these drivers. We'd like to send one of our team member to pick up the document you found. Please contact us at review@intelcomexpress.com as soon as possible with the information you have on the littering.
Thank you for your collaboration,
The Intelcom team
Hello,
Our delivery policies are clear that packages shouldn't be left in shared spaces like an apartment or business lobby.
We'd like to help and review how the suite number was added to confirm if we correctly received the information from the merchant. Also, is there a different code the driver should buzz in order to get in?
If the driver isn't following the delivery processes, we'd like to address the situation as soon as possible and require a retraining for this driver. Kindly connect with us at review@intelcomexpress.com with a recent tracking number.
Thank you for your collaboration,
The Intelcom team
Hello Yves,
We're sorry to read the delivery issues the drivers seem to be having when delivering at your address. We'd like to investigate the previous deliveries to see if we've received all the information. We do not decide the parcels that get attributed to us and cannot refuse any packages, therefore if an order comes through us, we'd like to make sure to have the correct information on file for the driver to deliver it.
If you wish to cancel your current order, we invite you to contact our Customer Service team at 1-844-370-5096 or by email at review@intelcomexpress.com as we cannot process a cancellation request through an online complaint on an external website.
Thank you for your collaboration!
The Intelcom team
Hello Louie,
Thank you for your feedback. We're sorry to read the driver didn't leave a notice of delivery. Have you received the package later that day or the next one?
As the driver isn't following the delivery processes, we'd like to address the situation as soon as possible and require a retraining for this driver. Kindly connect with us at review@intelcomexpress.com with a recent tracking number.
Thank you for your collaboration,
The Intelcom team
Hello Cyrus,
We're sorry to read the delivery issues the drivers seem to be having when delivering at your address. We'd like to investigate the previous deliveries to see if we've received all the information.
We'd like to address the situation as soon as possible and fix the situation for your next deliveries. Kindly connect with us at review@intelcomexpress.com with a recent tracking number.
Thank you for your collaboration,
The Intelcom team
Hello,
We're sorry to read the delay in delivery, but we're happy to see it was finally received. The city shown on the Amazon website is our warehouse location, not the delivery city. We cannot control this information.
However, if the drivers have issues with your location, it may be wrongly geocoded in our system. We'd like to investigate the previous deliveries to see if we've received all the correct information.
We'd like to address the situation as soon as possible and fix the situation for your next deliveries. Kindly connect with us at review@intelcomexpress.com with a recent tracking number.
Thank you for your collaboration,
The Intelcom team
