The complaint has been investigated and resolved to the customer’s satisfaction.
In October, RCN took over an unauthorized draft of $700 out of my bank account. The billing error was for equipment that was already returned. This has caused significant hardship for my family.
I had gotten a bill for the $700 amount before the draft, and when I called RCN I was assured that I would not be billed for it and that it showed on my account...
