There's about two minutes missing from this story, and from experience in both being line and on the other side the counter, I can tell you what those two minutes entailed. In your little monologue, you forgot to mention that you argued with her, stomped out in a huff to get your idea, and gave her attitude. You did throw your money at her, and when you showed the ID you did it in some condescending way that did you no favors. You also didn't mention that the two people in front of you looked like they were in their 60s and you look like a teenager. She's not out of control, you are. Calm down and keep your id on you at all times when you go out in public. I swear, I will never understand this generation and the leaving the id in the car crap you do. You've wasted everyone time, on that day and here.
How long did it take you to get home? Them thin paper wrappers are no good for retaining heat. After ten minutes my chicken sandwiches are room temperate to cold, and the donuts don't take much longer. About three hours after they're put in the cabinet they start to harden, and so around hour 16 or so I'd not chance it. The fries still frozen? Now that's a new one. I hadn't had that. Room temperature or cold, yes, but cooked nonetheless. Now, as far as the District Manager calling you... you do realize that he's busy, right? It's unreasonable to expect a call the same day, or even 4 days. If a week goes by and you haven't heard from them, you call customer service back and tell them. You go to him AFTER you talk to the GM, not before, because he's not at the store and he can't regulate the employees at every minute of the day. The GM can, and if your incident was a one-time thing, there's really nothing they can do about the past. They can give your money back, they can give new stuff for free, even let you watch while they cook it, but other than that there's not much they can do. You kvetching and wanting them to go out of business is just sad to watch, because they serve millions of customers a day at all times of day. You think you're more than a drop in the bucket for them? No. You're one person, on one visit, thinking this is the standard when it's clearly not. For someone who is aggrieved, you're not doing much to resolve it besides calling phones and waiting. You know what I would have done? Tried again the next day, then tell the GM while I'm at the counter about the problem and that it was my second go. They might have given it to me for free. That would have been a lot faster than your blah blah blah I'm so outraged blah blah blah.
Sounds new. And shady. The DM approves this? Does he know? This is unacceptable at best, criminal at worst. I don't know if you're still there, but yeah, I'd get in touch with the DM or the employee complaint line thingie that's back there. Should be in handbook or by his desk or something. Best of luck.
Don't go to that one until she's been fired. Go to another one. I don't know what her problem was, but that sounds lie a washout that somehow made it through the system.
Do you go to this store daily on John's shift? Probably not, else he'd remember you. He still should be checking ID even on the people he knows. I don't agree with this law, I think it's BS like the rest of the anti-tobacco conjob, but I can't do much to change it.
She needs to be fired immediately. That's bad stuff. She's a criminal who somehow got hired and she's stealing credit card info. She belongs in prison.
Store needs to be shutdown and probably condemned. Bring this complaint to the regional manager.
Why did you send your daughter? Yes, you've not had this problem before, but sending kids to do an adult's job is nothing but drama that you don't need. What I think happened is that it got put on the wrong pump, someone gassed up with it thinking they got free gas (see this all the time, just take the pump off the stand expecting it to work) and they inadvertantly stole your gas. Michael's problem is that he didn't pay attention, he didn't want to accept responsibility, and if I were Christine he would have been fired that very moment. To bring this back to your daughter, the reason is that she might not have known what pump to put it on, forgot, or simply in her excitement to transact told him the wrong number. (as I've done even as a full grown adult!) Regardless, he's got no business working at a place like Speedway. Yes, these people are under constant stress, but those who can't handle it shouldn't be working there. It's not like Wal-Mart or Meijers where you have a regular flow of business. He should work there, but not at Speedway. He doesn't have the right temperment, and I dare say to work at all.
I don't know either, but I bet you they were fired for it. If not they should be. Be thankful you don't work with people like that, but do be aware they exist and it's usually contributed to a whole lot of factors which equal out to "Unemployable." Maybe in the 1800s things like that could happen, but we are no longer so barbaric. Some people just haven't caught up yet, and that's a problem.
The bank itself is who you should talk to. Don't take the line of "You have to call Speedway." There's nothing Speedway can do when it's the bank's responsibility to remove charges that weren't transacted correctly. Bank employees are just like any other employees - some like doing their job, some go out of their way to avoid actually doing work. Keep trying until you get the former.
I won't ask pm or am, because it really doesn't matter. What matters is Pam's attitude. I know they have to ask and a lot of time they ask as I'm already pulling it out. I just keep doing what I'm doing and pay it no mind because I know it's a thing. What the problem is not scanning and why Pam had an attitude. She scans hundreds a day, a few of which are trouble to scan because they're so worn down, but yours was the one time she couldn't take it anymore? There seems to be more to this story.
32 ignorant customers, perhaps, if you're going let this one store and this one incident stop you from going to Speedway ever again. They can do without you. If you're smart, you'll just go to another store and keep on trucking. Frankly, they'll be happy if you don't, because 32 less people means they can get their work done on time, go home, and actually see their families. If you really want to get under their skin, find 32 more people to flood their floor with at all hours of the day. Get those turnover numbers up. You're not hurting their business when they take in close to a million a day like the one up the road from me does. And yes, drive offs are a problem. Speedway shouldn't be starting the pump for you in the first place - it's against policy ever since the mid-2000s at every gas station I've been to. Why you were let slip through the cracks is a mystery, but whatever. $7, 000 this month? That's cute. It's gone down, because CitGo in the last year they ran the pumps with prepay lost $13, 000 roundabouts. You think you getting an attitude because they're tired of being robbed is going to change their mind? You are the reason they did it. People copping an attitude is why ANYTHING happens. Now pay for your gas before you get it, or don't drive your truck 400 to 500 miles a day. It's that simple. It's not all about you, and the customer service industry needs to learn to stop being such spineless cowards when it comes to people like you. You are the reason we can't have nice things.
Yeah... they don't get downtime. Night time for Speedway is just as bad as day time. They have one person working there and the constant flow of customers does not stop. If that person's not working the counter, they're frantically trying to do a dozen things at once in the 30 seconds or so before the next person comes in. The floors are impossible, because they get it mopped just in time for another work booted slug to track all his mud all over it again before it's even dried. Thanks to payroll restrictions they have to make do, because hiring a second person to cover third shift is already hard enough even if they could do it. No one wants to work third shift, except the ones that do and already have another job making double to triple what Speedway pays its employees. Some nights they get lucky, but most nights no. They don't. They're lucky to step away from the register for five minutes total all night, and so the times you see the store in good shape by 0530 is because their friend came in and helped them as unpaid labor, or 2nd shift did a truly amazing job of getting all 3rd shift's work done for them so they didn't have much to do. Seen this happen. I'm in Speedway a lot at all times of day. Trust me, their job seems easy but you're only seeing the store front. You have no idea how much work they have to do on top of manning the registers. If she was [censored]ing you out, she was defending her employee and that's something you don't see too often. Managers will flake on their people left and right, so one taking up for her employee is something to be treasured. Maybe not by you, as you were the recipient, but just take a moment to appreciate what she did. Put yourself outside your own shoes for just a moment. What you saw is like a shooting star. Just sucks it was you in the crosshairs when it happened, y'know?
Hmmm... shift change is not until 3pm, one of those employees may have been that person showing up to work early to talk to the boss, so that's two. The other employee may have been counting down, but they would have stopped the moment the line got to be more than three people... yeah, I'm going to say they were unorganized and they needed to do something for it. It's unacceptable to have that many people in line and only one register, unless there has been a power outage and it knocked out two of them. Which could have the been case; not necessarily power outage, but the registers being down. Those things run off Windows XP, and while it's stable as platforms go, if there's a problem then it's serious. But who knows? Unless they explain themselves, the only thing to call it is "Wrong" and they need to get their act together... or find a manager who will.
There's a man that needs firing, and probably some probation too. That's not concrete, but I get your drift. It's very hot, around 140-150 degrees hot when operating at appropriate temperature. I am sorry for your pain, but not as sorry as Mike should be.
Probably expired, but yes, her attitude was inappropriate. She should have explained this to you, not do what she did twice. Kendra needs to be demoted until she learns how to talk to customers. I could do a better job, and I am not even in the customer service industry!
If she wasn't wearing the shirt I could swear she wasn't employed there. Probably isn't now, which is a good thing. We don't need people like her working at Speedway.
Man, broken air conditioners are the worst. This especially true on Sundays when you can't get anyone out on a work order to fix it. I hope that lady's alright. We really need to get some repair people that work Sundays in this country.
For some people it could be what passes at making conversation, but I do agree that it's not the time or place for it. She needs a different topic to chat about. Most people don't want to hear that kind of thing. I don't mind hearing it every now and again, but if it were every single day? I might not be thrilled at all.
Because the GM is doing inventory which needs to be done, else you have no products to buy and no gas to put in your car. There are two people on the counter and they're supposed to be dealing with the line, or doing the legion of tasks of the day when there are no customers in the store. The GM should have told the shutting down employee to keep working and paid the overtime (if that was the case), and told the counter person helping the Subway counter to stop it and work register. Unless, of course, they were assigned to the Subway counter and the person shutting down was deathly ill. It would be inhumane to make them keep working, in which case Inventory has to wait and the GM works the counter. So by my count there was no one working the registers, unless you mean there were two on registers and a third was shutting down? In that case the GM couldn't jump on a register because there were none available, so Inventory was the only thing he could have done. Yes, I know I keep bringing up Inventory - I asked once and that is literally the only thing that computer is there for, that and corporate email. It was just a case of too many people, I'm afraid, if your story is how I interpret it being. Even fully staffed there is only so much that can be done, and if both registers were servicing lotto/scratch-offs customers, those always take forever because they're so entitled as to not be aware of other people at all. I hate them so much. I will sometimes be standing in line ten minutes while they dawdle and ho-hum their way through the transaction, digging in purses for upwards to a minute and then handing the clerk a hundred dollar bill for $6 or so. I. Hate. Those. People. Never be in a hurry when you go to Speedway or any other gas station, because sure as hell there's gonna be some woman with seventeen lotto slips and six scratch-offs, and she's not going to move aside so you can buy your one drink and move on.
Company Policy is a trap. To obey it, you have to ignore customer, which gets you complaints. But then you robbed, he doesn't get very much, and you still get canned because complaints and you're short in your register because you got robbed. If you ignore it, then what happened to you happens. All the while having your humanity taken from you because you're supposed to bend over and do whatever the robber wants, the customers want, and so forth. All for $8-9 an hour. It's the most dehumanizing thing ever conceived, and we accept this. What should you have done? There's nothing you could have done. They shouldn't have fired you. It was wrong, and they covered because they have it in the policy and therefore sheltered from wrong-doing. Model employee, I'd hire you in a heartbeat if I was an employer.
Those are perhaps the most annoying people of all. They're overgrown children, never having learned any manners and thinking being rude is cute. She has no business being a manager, and it's wonder she even got promoted in the first place. Was she blowing the DM or something?
...I have no idea what this is about. Let me see if I can get this straight: You bought gas on 12, and it was out of order, so you moved to 10 and wanted premium but he gave you regular. Then this random lady shows up, tells you pump 12 does work, so you go back to 12 while still having your gas on regular at 10? Then it doesn't work, so you ask for it be on pump 10 and the random lady starts being rude to you? Do I have that right? Oh, and the guy still did regular three times when you said premium? That I can see as a complaint - was he slow? Dumb? Not paying attention? Who was this random lady and why did you listen her at all? She was clearly insane and unless she was threatening your life, I would have ignored her. She was probably drunk or on drugs.
You, sir, got played. A broken pump wouldn't start up at all. 18 gallons of gas is a lot to go missing, and 33.9 gallons would fill up a cargo truck. I don't see how you could have run 33.9 gallons and not know, seeing as the clip would have snapped up and stopped the gas, or it would have been all over ground. Once your tank is full, the gas cannot go in and would have literally spilled on the ground. Nice try, but there's reason she laughed at you and gave you a fake number. You are telling a fake story.
$23.44 sounds like a few things were purchased as well gas. Even not paying attention, the employee could not have made mistake like that. If you ran your card at the pump it keeps going until you stop, regardless if you tell the employee anything. He has ability to stop the pump at $10, but only if he's not doing another transaction at the time, and he's standing at the register with his entire attention on your pump and nothing else. So you either bought more stuff or ran your card at the pump, because 23.44 is not a number that would be put in for a prepay. 15, 20, 25, even... but not 23.44.
