It's probably because the marker was dried out. Anyway, get $20s. A $100 bill is just asking for drama. Either they can't cash it, will cash it but have to mark it or check it or whatever, but in any case they hate seeing them. It's gotta go in the safe right away, which takes time from the next customer, and it can't be used as change. Just get $20s, it's easier on everybody.
Was a manager on duty? Regular employees don't have access to the cameras. If a manager is not on duty, you're going to have to arrange to come in when there is one. I know you've been robbed, and that sucks. They don't know that and can't prove it until afterwards, so they honestly don't know if you're a victim or just trying to rip them off. I believe you, but I'm just saying there's no way they can know that unless they were watching... and they don't have time to watch, unfortunately.
It sounds like you should have brought a couple of quarters in and there wouldn't have been drama. I know I hate counting pennies and I don't even work as a cashier. But yeah, they should have taken it. Change is change, and I would have accepted it.
You mention your timeline, but they also have a timeline. If you think they're rude, you should put yourself in their shoes and see if you're rude too. If the GM is mopping the floor, there's a reason for it. Typically it's the hourly employees that have to do that when there's no one in the store. Just because you didn't see anything doesn't mean there wasn't anything. Check your shoes next time.
So... you had to wait in line? Then there wasn't much food? At...a gas station? Pretty high standards you have there. I know when I wait in line it's expected, and I don't much food either at $2. You get what you pay for, nothing more nothing less. If you want more, go to the other breakfast places you mentioned. Trust me, it's better. Better food, better price, but you'll still wait in line. This fare is for people going to work or coming off, not for the gourmet!
Weird that she had a total personality shift like that, after your husband had been coming in for years. Could be that older gentleman (homeless guy? lotto addict? who knows, but they're in every store it seems) ran her patience out. It happens. Even the nicest person in the world can be driven to wits' end by some of these people, especially older people who seem to make a habit of hassling people who work these counters. I don't know, I wasn't there, I didn't see everything as it transpired, but I'm going to err on the side of reason and think there's more than meets the eye. She wasn't like this in all the time your husband was coming there, so something happened that day. Even though your husband was being polite, it's possible that was the straw that broke the camel's back after what she had just been through. Sometimes it's best to say nothing.
I don't think you're a regular. He would have recognized you and your kids. You've left out how long your kids were monkeying around with the cups, how many they actually left out on the counter, and how you weren't actually with them for the duration of the time they were making a mess. Your story screams "I did nothing wrong!" but the fact that he yelled at your kids puts the lie to that. You weren't supervising them. I don't even work at Speedway, but I've seen enough of your type to know there's a lot of exaggeration here.
Speedway isn't actually supposed to sell it to you, but sometimes the employees do so because they know you. They can get fired for it, but usually it's such a minor thing that upper management overlooks it. See, it has to do with their stock/inventory and having enough available for use. I've been to my regular Speedway a lot of times, and every so often they're out of stock because they don't keep enough some weeks. That's pretty it. Chris didn't know you from Adam and he was playing it safe with his boss, and the inventory. I'd think nothing of it, as he probably got clued in some time later. Or not. Either way, go to Davion when you need it. He knows it's you and he's got no problem. Consequences sometimes mean less than making a customer happy.
They're actually obligated to check your ID regardless if they know you or how long you've coming in. It's a thing, they can get fired for it, and they can go to jail. It's not discrimination, it's the employee doesn't want to lose their job or go to jail. Don't like it, change the laws. Don't waste your money on a lawyer.
Should have done more? They offered you free food and your money back! What more could they have done? It's not like they can stop spiders. You can't even stop spiders. Just go there again and quit being a drama queen.
"until we moved out on bad terms" You know, she called you a thief and you used to live with her and things went way south... you know, honestly, you had this coming. She shouldn't act that way, she should fired for it and probably put in jail, but... really, you knew she was there and there was bad blood. Why set yourself up for drama? Just because she's wearing that shirt doesn't mean she's not same person.
A line out the door and you want them to take the time to look for your daughter? Pissed off customers on the phone is one thing, but if I'd been in that line and the employee at the register answered, much less suddenly took off outside, I'd be raging. Think before you complain. The staff wasn't rude, they were doing their job correctly.
5 years and you didn't know it was ghetto? Man, I feel bad for your lack of awareness. Or is it just one person can set you off? Really? Wow. 4 beer cans. You really needed that beer, huh? Sounds like Juan got rid of the most aggravating customer that store had if you're buying 4 beers instead of 6 or 12 from a ghetto gas station for 5 years straight. You know what I think? You came in, probably reeking of booze, and copped an attitude with Juan. But you're going to put this on him and his store because, like most alcoholics, you can't admit when you're wrong.
First off, she should be fired. The policy is adamant about employees being on their phone at Speedway. Second, don't stop going to Speedway over one bad employee, you fool. There's well over a thousand stores, staffed with a dozen people or so... and you're going to let ONE scare you off? Talk about punishing oneself just to get even with one person who forgot about you the minute you left.
If it were the middle of the night I could understand, but broad daylight? There's at least two other people in the store, so she does not need to be in the lookout position. Write her up for endangerment, or fire her if this is the second time. As far as "walking through her smoke" goes... deal with it. Not her, but everyone in general. People have to put up with your habits, you can put up with theirs. It's harmless, despite what the surgeon general says. You get more chemicals in your lungs just walking across the parking lot than you do from her smoke. Car exhaust, oil patches, the garbage bins, and yes, even that propane are putting out a lot more stuff than that pathetic little cigarette.
First off, "For years". Just go again, you big baby. One bad experience does not trump years of good experiences, not for you and not for anyone. Second, that guy was trying to rip you off and she was right - it's not her problem. It's his, and by proxy, yours. I'm sorry you ran into a nutbag, but you shouldn't have bought more gas just to prove it, and you shouldn't have tried putting it on her what a crazy person did. You've never had an issue like this before, and you probably never will again. What's your problem? Again, one bad experience. Suck it up and go back like an adult.
Well, Speedway didn't rob you. Your bank robbed you. They don't have a button that says "Steal Money", I've leaned over the counter and checked. If it helps I've been in this situation myself, and it's really the bank's problem. You need to raise hell with them. First they should take off the overdraft because it's their fault, and second they need to not put your money hold. Dick move by them.
Nah, go back to that place. The person should be fired by now, and if not then take it to the GM and then the District Manager if that's not enough. Besides, one person shouldn't ruin it for you. You've been going to the same place for years or months or whatever, and all of a sudden one person has a bad attitude and you don't go anymore? I wouldn't let that happen. As a patron it's my obligation to ensure that I get the quality I'm looking for. If that means getting someone fired for racism, then by God I'm going to do it. It's beneath my dignity to give up on a place when it's just one person. Different times, different places, I can work around them, but frankly if they're racist to me, they're racist to others, and so for my community, my store of preference, and myself, I'm going to take it to the top if I have to.
Yeah, I agree. There's no need to be rude. If it's expired or you don't have your Speedy Card, then they can just say "Yeah, it's no good. Sorry." Sounds like she has a bad attitude and shouldn't be working in customer service at all. I get that it's the only job she can do, but she can't even do that right... so, you know. Sorry, but you're fired.
Ugh, I hate that. The only thing worse than a lazy employee is one who brings their social life into the workplace. She doesn't need a job, she needs to party herself out until she's ready to be responsible.
Good lord, fire that man and put him in a straight jacket! Stress is one thing, but that? That takes the cake. Never should a person like that be in customer service, never!
Well, the policy is strict about employees and phones. No calls, no texts. But other than that, there's a problem with unqualified people managing others. The worst attitudes I've ever seen come from general managers and it's disturbing because usually the people working for them deserve the job so much more. I'll take a no-nonsense general manager over the current crop of rude ones, because at least no-nonsense guy/girl is not going to be rude. Firm, yes, but not rude.
Mmmm having seen why they put the out-of-order sign up, I can understand why he was upset. Not just health risk to you or your son, but also that's a nasty clean-up job that you WOULDN'T want to do. Even if they were paying you, you don't want to do it, and that's even if you could find time. Maybe he shouldn't have yelled at you, but he had reason enough to be upset at least, believe you me. Sorry you had the experience all the same, though. Next time won't be so bad. One thing I've discovered about Speedway, and most places, is the one-off factor. I can have a hundred good experiences, and then a bad one happens. Then back to the good ones. People need to be aware of this phenomenon, and I'm glad you didn't say you weren't going back. Too many people say that as it is, and it's so dumb because it was one time. It's not like it's going to happen again, but old timey behaviors still persist because people think it empowers them. All they're doing is punishing themselves.
I doubt you're sensitive to cigarette smoke even with asthma, considering that you were at a gas station where hundreds of fumes assault people at all times. A cough? No. That would be full-blown throat closure if you were very sensitive to cigarette smoke, sorry. Most people with asthma aren't even triggered by cigarette smoke. You aren't triggered by gasoline, and that has a much stronger smell, so why would cigarette smoke trigger you? Psycho-somatic response, that's why. You were told a thing, so that thing happens because you think it's supposed to. Unless you are one of the 1 and 1, 000, 000 asthmatics that is triggered by cigarette smoke, then you have my apologies. Nonetheless, smoking at a gas pump is lethal at best. Even if there is not a fire, those fumes mix with the tar and can very quickly wreck a body. That person is well on their way to lung cancer at an early age if they make a habit of this, not to mention causing an explosion that would rip apart everything in a one mile radius.
She didn't have a name tag? That's funny, because the Speedway employees at all six of the local stores I've frequented all have name tags. It's given to them the day they show up for orientation, and they get fired if they show up twice without it. Second, another customer was arguing with her? That sounds like a strawman for "I didn't do nothing!" Third, racist? You're the same guy who brought his kids in and they made a mess. Here's you again not do anything wrong and calling people racist. Good lord, you're the worst customer I've seen yet, and I've seen quite a few when I stood in line.
