I ordered outfits for a wedding. They said they would be here before the wedding. They were not. When I realised they would not I cancelled before they were shipped. They shipped them anyway. I spend nearly £400 on outfits (ordered different sizes did not thing it would be a problem to return etc) I received a text message stating that I would have to pay taxes of £65 before an item was delivered. I thought this was a scam and refused. Then I received 2 items from china, all the same outfit after me cancelling (their policy states you can cancel anytime before shipment which I did) however still sent. They now will not provide me with a return address and they will not return my money for an item I did not accept due to taxes. I am now nearly £400 out of pocket for outfits I either do not have or do not want. My bank statement states that the money was taken from a company in Coventry, hence why I was happy to go ahead with the order, however it has turned out it was not a British company and I am getting nowhere with getting my money back. it is coming to the point I will have to visit a food bank for my kids as I never expected to be out of pocket like this and I do not get paid for another 3 weeks. I do not know what to do. Can anyone please advise? I am at my wits end.
