We booked with Hotels.com. There were things promised that never materialized. There were hidden costs as well. We were told there was a hotel restaurant, but there was none and the bar was only open one night. The hotel was noisy. The beds were hard. Located near the courtyard, there was too much light at night. But, most disturbing of all, was being charged thirty dollars a day to park. Had been told, we would have not accepted the plan. The hotel was nice and the staff friendly enough to say something positive. I should get a refund of some sort.
I have to refile my complaint, as I left out vital information. Booked at the Wave Hotel on Miami Beach June 24-26, 2009. Confirmation number is [protected]. There was hidden costs and misleading. Had we known, we would have not booked at this hotel. There was promise of a hotel restaurant, but there was none. The bar only had one night open. The beds were hard. The hotel was quite noisy. The cable came in poorly on channels and not many channels.But, mainly, what really bothered me was the hidden costs of parking, which was inquired about, because it was rather high on our first inquiry at another hotel. We turned down the first hotel, because we were told about parking costs. We were not told about any on this hotel, so we took it. So, we get down there, and told it is thirty dollars a day! Plus taxes, of course. So, there was sixty five dollars extra not planned on. If we knew that, we would have booked somewhere else.I feel there should be some type of compensation. On a positive note, the hotel was nice and the staff friendly. Thank you.