I notice alot of the employees are incompetent, rude, and just plain ignorant. I have had to call serveral times about my internet service. When i first signed up it was fast. Then no more than three months later. I noticed the speed was decreasing alot. They never offered a credit, and some of the customer service people, did not know how to repair it. I spent two hours on the phone with one of their people. In February when i moved, from California i asked that all, ordering for movies thru, the remote be removed. The lady said she would. The way movies would have to be ordered is i had to call in. Well i found out today they removed that request. Now i have $200.00 of Adult movies i never authorized. You can clearly look at my record and see i never order movies. I have Netflix. One lady told me they have to come out and check my remote. The day of installation i was told i could not have a digital box. The sub-contractor told me "this is all you can get." There is alot and i mean alot of racism here. They feel African Americans donot have alot of money. If you are African American donot move here. I am leaving Kentucky this year. The customer service people are rude, ignorant, and donot have the capabilities to handle the job. It took three calls to get a credit. A third call to get the ordering remove. The first time in February, and then 11 months later. Donot sign up for services with this company. Check out your other options. I am going to pay what i owe them and move on. They only gave me a $100.00 credit.
