I had the same issue. It is a very strange design. Lack of a proper seal. They came out and put a seal on it (round rubber one) and no more problems As for the rest of your problems, welcome to Miele. Our dishwasher was supposed to work for 20 yrs. In 3 years they have been here 5 times and replaced everything. It has been 3 weeks since our last service and it is broken again. I want to throw it through their window!