Agoda is one of the worst website I've ever used !
I booked a hotel from Toronto to Bangkok "Eastin Grand Hotel " and never received a confirmation email
I called my bank and they said the payment never went through and since I didn't have my booking ID Agodo's Customer Service would not talk to me. So I went ahead and booked with Expedia now I'm double booked and Agoda won’t even provide a gift certificate for this error.