I have a similar situation except that they always claim "exceptional weather conditions" as the reason they did not deliver. You know, there were some clouds on the horizon and it was a little chilly out. I spoke to the manager at our regional distribution center. He told me UPS' policy is that the driver has all discretion which packages they do or do not deliver. So if you live too far down the road and it is inconvenient for them for one reason or another they are under no obligation to deliver your package. So ultimately it depends on your local driver whether they try hard or not. I live almost 1 hr drive (each way) from their distribution center so it is a pain to have to drive down there all the time.
Since a lot of vendors don't give you an option which carrier they use, I asked UPS is they can just make it official and refuse any packages addressed to me, but no they said they will continue to take the money and the package and not deliver.
I'm flabbergasted by their indifference and will avoid using them at all cost .. I also don't do business with online retailers who ship UPS.
