It has been two years since I was diagnosed with sleep apnea and began receiving supplies on a quarterly basis from rotech. Until now, I have been very pleased with the process of being sent a list of items I was eligible to receive. The most recent contact 'list' did NOT include 'nasal pillows'. The items I was able to order arrived last Friday and did not include nasal pillows. From what I understand I am eligible to receive six nasal pillows each quarter.
I have called Hooks and was advised to contact Sleep Central. I phoned Sleep Central and was informed there was quite a wait before my call could be answered and I was given the opportunity to leave my phone number, which I did. That was Monday, June 26. No one had returned the call so last night I did an internet request using the This being June 27, no one has returned my call yet so I checked the shipping box label and find the order had been shipped by PULMO DOSE of Murray, KY. Is that something new or had I not noticed when not having had to make contact regarding previous orders?
I am expecting a response of some sort from someone regarding my not having nasal pillows. You have my email address. Sincerely, Mary Eleanor Harris
