I can relate to being in a very low income situation and having Health problems. Granted mine at this present time aren't as severe as yours but to answer your question, no being a loyal customer for 16 years or 40 years means nothing to them. I'm not aware of any Business truly caring about one's age, loyalty, and personal circumstances. Life is unforgiving and can be downright harsh. All they care about is if you can pay, If not no services for you. It's someone on the other end of the phone pretending to care about your situation when in reality they're solely interested in taking a payment or adding service to your account to benefit their paycheck and results they're judged by. all about $$$$$$$$$$$$$ that's it.
