I have bern working at Autozone for about 18 months now. I have been working on cars most of my life but am by far not a certified diagnostician. When a customer comes in for a part we type the year, make and model into znet, then once we start the part search it may ask other questions like engine size, is it a coupe or sedan and like stated above, does it have a third row seat, ect. Once we get a part number and sell the part, the installation is on the customer. I do try and hrlp answer any questions I can on how to install or check a part but some customers definitely shouldn't be working on they're own car, they then get upset when I don't know what size socket is needed to remove the bolts from a waterpump, ect. People need to realize we are just minimum wage parts salesmen, not all knowledgeable super mechanics. I will even go as far as pulling up a you tube video on the job as long as there are no other customers to be waited on. Unfortunately now that I hace done so on a few too many occasions people come to expect it and get mad when I need to help another customer instead. Come on people, get with the times and get internet, that way you can research the job before jumping into it knowing nothing. Lol
