"Buyer beware" Merchant Services do not service "YOU" the merchant, they need to change their name to "ME-ME"
Here is their scam:
Card holder placed a dispute 10/20/2016 we responded 10/21/2016 the charge back was reverted in our favor.
On 11/21/2016 the cardholder placed another dispute, Merchant Services first agent we talked to alleged they "fax" the dispute us same day, when asked about the transmission report he had no clue what what i was asking about...he proceed to tell us that the cases "was close" for no response in the allowed time. Called again to talk to a supervisor...they proceed to tell us that they do no fax they use use US Mail post, and they say they sent that out on 11/21/2016 By now you may know that we got charge back due to no "response" when ask to reopen the case due to non received of document they proceed to say you need to file a "small claim case" in court. Please roll this report to as many merchants out there. I will be looking to hire an attorney on pro-bono to file a class action suit against MS. Please email me if you want to be apart to ceo@ritewaylinens.com
Lets stop this looser to take advantage of small business owners.
