Hello,
My name is Magda and I work at Real Insurance. I assure you that we are not a "con company" but a reputable Australian insurer licensed and regulated by APRA (the Australian Prudential Regulation Authority) and ASIC (Australian Securities and Investments Commission), the same bodies that regulate the other insurers Australians know and trust.
I'm very disappointed to read your negative review of our company. I really wish I had come across it sooner so that I could address your complaints. It sounds like you have had a bad experience with us and I would like to help correct that if possible. I urge you to use our contact form to get in touch with me. It's located here http://www.realinsurance.com.au/About/TellUsWhatYouThink.aspx. Please mention my name in the body of your email.
I'm very proud to say that we have countless satisfied customers at Real Insurance. Many of them volunteer to share their experiences on our website and in our ads. We know that we're not perfect, however, so if you do have a complaint, please tell me what it is and we will resolve it.
Sincerely,
Magda
Hello,
My name is Magda and I work at Real Insurance. I just came across this post so I apologise for not responding earlier.
I'm quite concerned to hear this negative feedback of my company. Having worked at Real Insurance for over 3 years, I must say that I'm quite proud of my coworkers and would never call any of them "incompetent." In fact, we get many customer compliments each day. It sounds like you don't share my view, however.
Is it possible for you to contact me to let me know what gives you this negative impression of us so that we can investigate and address your concerns? I'd really like to help, but I can only do that if I know more. I encourage you to use our feedback form to contact me directly http://www.realinsurance.com.au/About/TellUsWhatYouThink.aspx. I would really appreciate your help.
If anyone else comes across this review and would like to share any of their thoughts with us, please do so via this link http://www.realinsurance.com.au/About/TellUsWhatYouThink.aspx. The only way that we can address anyone's concerns is if we hear about them.
I really appreciate your feedback! Thank you for your help!
