I have 32 emails between tech support with Biblesoft over 2 months and still have issues. I've chosen at this time to try and function with a handicapped program. Biblesoft tells how everyone is wrong and they are right. I fully understood the need to upgrade version 5f with the OneTouch version. My issue is that they refuse to fix known issues with the current software. They are in denial that something is wrong and keep trying to get people to purchase their newest buggy version. I'm all fine with updates and paying for them, but for hundreds and thousands of dollars, it had better work. I have OneTouch Professional not some cheap $30 version. I use it everyday and it freeze most days and the search function brings back bad data. All I've gotten from Biblesoft tech support is a canned email that has NOTHING to do with my issue. I have done what has been recommended and still have issues. I should not have to use compatibility mode for Windows 8 when running a program designed for Windows 10. I have Windows 10 Pro. No it is not the computer. I have tried it on 5 computers all running Windows 10 Pro. It should work and not crash (Not Responsive). I shouldn't have to delete files (Joshua and Caleb) on a fresh computer (clean Windows 10 Pro install not upgrade) on a first time Biblesoft install. I've re-installed OneTouch up to 5 times with the same results. I started emails with Biblesoft on 6/7/2016. Offered refund and ability to go back to version 5f which is not supported. That makes NO sense. Disappointed and more than likely lost future business. Biblesoft needs to step up to bat or get out of the game. You are wasting others money!
WOW! Lying to gain customer support. Never remote connected and last communication was 7/5/2016 via email. You are also getting customers mixed up. I'm not Bob S. I'm Darren R I own the OneTouch Pro (newest edition). The license agreement from your site states "The license allows the software to be used on two (2) computers for the purpose of being able to access your software at home, on the go or at work." I only have it installed on 2 computers; however, I have tried it on 5 different machines all running Windows 10 Pro with the same results. Anti-Virus program has never been the issue as it was disabled during install.
You have lost a 25 year client today! Logos will get all my future business. It is almost like someone is PUI (Posting while Intoxicated). I have never had such poor customer support and responses. No, Biblesoft has not serviced me nor have they addressed a single issue after sending screen shots, logs and offering remote connection. In fact on 6/24/16 I received an email from your technical service stating: AT THIS TIME -
I don't know what it it will take to fix this issue. Our Developers don't know what it will take to fix this issue. This is partly why I recommended a refund. A refund of $776.23 for the upgrade from my last upgrade in 12/21/10 that was an upgrade of previous versions. I have spent thousands of my hard earned money for this customer service.
I wish this have turned out different. As a pastor, I have shared and recommended your programs throughout the years, but I can't any longer. Farewell.
