This guy spent less than $30 on his software and was offered the opportunity to apply that purchase price to an upgrade that would also work with his add-on. He is a bully and will not be rewarded with a FREE program at the expense of our tens-of-thousands of happy customers who have willingly continued to purchase every updated program offered because Biblesoft continues to make easy-to-use comprehensive Bible Study products. The Attorney General's Office and the Consumer Complaint companies he has contacted have ALL recognized him for what he is . . . a bully. God himself never rewarded bullies. It is very disconcerting that someone who is purchasing software to study more about the Bible would go to such lengths to try to discredit Biblesoft. They say, "the more you do God's work, the more the devil attacks you." Biblesoft is about Our Father's business, and we will pray for Mr. Heesen (who chose not to even put his name on his comments) that he will gain great knowledge and understanding of the Christian way.
Biblesoft has released its newest software "OneTouch" -- go to biblesoft.com to see it. The guy above did NOT purchase the newest version, he chose to purchase the Version 5 and it is more than 8 years old and will not work with Windows 10. "OneTouch" works with Windows 10 and is very Interactive, Information and Inspirational actually. Sadly, when he was offered the ability to apply the money he spent on the new version, he refused, became a bully and has been seen as such in the end. His goal is to hurt Biblesoft by posting negative comments and contacting every consumer report agency he can find--which has not resulted in Biblesoft giving him a "free" program. Biblesoft will continue to serve our customers with dignity and discernment and will not let a bully get his way at their expense,
"Running Water": if you will contact the technical support department via email, they will solve your issues for you. You may email BIZ@BIBLESOFT.COM for the email address. Communication with us most welcome and thank you for being a Biblesoft customer!
Same guy, same story. Sadly, he is not telling the whole truth. He was never told that the program he purchased would work with WIN 10, nor did he spend hundreds of dollars. He was offered the ability to apply the total funds he had in the program (less than $30.00) to the upgraded version (which is the same process all of our other many thousands of customers have willingly done) which IS the program that Biblesoft supports for WIN 10 and beyond. Biblesoft has excellent technical support services and has continued to keep our customers moving forward with technology and study tools since the 1980's--the program he purchased has been supported for more than 8 years, which is a very long time in the world of consumer programs. He screams about his 11 months of use of the program -- which equals a total investment for the program of $2.73 per month -- which he expects that Biblesoft should invest hundreds of thousands of dollars to continue to reprogram for eternity (or maybe until HE no longer needs it) with no future investment from him. THEN when Biblesoft refused to give him a refund of the program and his add-on which was under $70 (10 months AFTER the program did not qualify for a refund), he chose to (yes, bully) his way to attempt to force Biblesoft to give him a refund which was not warranted (or in the alternative give him an upgrade of the program FREE--which would be very disrespectful for Biblesoft to do to our customers who have all willingly paid for upgrades now and in years past because Biblesoft's program is easy to use and very comprehensive). He issued complaints with two different state Attorney General's offices, and the Better Business Bureau, and whatever other Consumer complaint entities he could find--ALL of which have NOT ended up in his receiving a refund or a FREE program. SO, he continues to strike out on social media and other internet based forums such as this one. Funny thing, he continues to think he will somehow make a difference in hurting Biblesoft (having sent emails to the company in the last few days threatening even more actions unless Biblesoft gives him his money or a FREE upgrade), which will not hurt the business Biblesoft continues to enjoy as our loyal customers would expect nothing less than what we have offered to him, and do business with Biblesoft knowing customers are treated fairly and equally . . . and the confidence that bullies do not get what they want, , just because they think they are special. Biblesoft's loyal customers ARE special and we are very thankful for each of them.
Bob:
Clearly you have not handled the issue with Technical Support -- please email them at ts@biblesoft.com
The concordance button is on the main menu--be sure you have the most updated version.
We DO test the program sir and we have had very little issues -- and there are ways to handle individual issues if your computer is having a problem. Tutorials have not been necessary as there is virtually no learning curve for almost everyone. If you need help, there is a solution for that as well--contact Technical Support. We have set up FREE 30 minute demonstrations and consultations for the few people who need assistance. It is by a preset appointment--let Technical Support know.
It takes only moments to open the program once installed correctly. Clearly there is an issue with your installation--again, another reason to contact Technical Support, sir.
You will not get your issues "corrected" by making a bunch of "comments" on a site such as this? The "avenues" you are pursuing now are not going to get you results. The new OneTouch is a great study tool. If there is an issue, you have been with Biblesoft long enough to know, it will be addressed. Solution, contact Technical Support via email as they work issues in the order received by email. I your years of wisdom it is very surprising that you would spend your time here. If you get in touch with Technical Support you can go back to spending time wisely in Bible Study. I checked the Biz@biblesoft.com email as well and I have not found a request from you there either. Technical Support awaits your email.
You neglected to mention that tech support was on the phone with you the day you wrote your comments above. I was present. Also, putting the program on FIVE computers is against the user license --and, you are exaggerating your points. I gave confirmed the 30 minute accusation is false. Slam on sir, God knows the truth. It always amazes me when people who are supposedly doing His work post such comments as you are. Stick to the facts, no matter the solution, such rhetoric is unbecoming. Send me the emails sir to biz@biblesoft.com. Funny YOU are the only one who has ever needed so many emails to satisfy an issue. Hummmm? Not to be rude, but bluntly stated: you are wasting my time with your exaggerated and comments. Stay in touch w customer service and let them deal w whatever your issues are . . and try to refrain from the embellishments. If there indeed are as many emails as you say, you will get a call from our department.
To beat it all . . . the END RESULT is that one of our Technical Support Techs actually accessed your computer for you remotely and discovered the REAL ISSUE--YOUR antivirus program was the problem. NOT BIBLESOFT's program! Blasting us on the internet was wrong. And yet, you STILL leave such comments online? Really? There is NO accountability for untruth on the Internet, it is sad.
The most important thing is that Biblesoft has still continued to help you sir, we have solved the issue and you have left such information online to slam Biblesoft anyway?
