i have had a similar problem with this sofa, the wood on the arm has snapped and another aswell, aswell as the wood bening absolutly rubbish, the leather split after 8 months and all the filling is coming out, the upholsterer came out LAST JULY08 and we are in june 09 now, and still waiting for them to sort it out as we also keep getting fobbed 0ff with 1 excuse or another.
have just looked at replacing it with the dylan corner suit, maybe give that a go and see what happens as all the leather suites i order they fob me off with oh its out of stock.