We booked the China Yangtze River cruise which also includes a 2 day Viet Nam leg. When we purchased the tour, air flights were not to be arranged until a month or so later. When we received the flight reservations, we were chagrined to find that the flight from Shanghai to Ho Chi Minh City flight leaves at 10:20PM and arrives HCM City at 1:35AM. The return flight is 49 hours later leaves HCM City at 2:35AM arriving Shanghai at 7:05 with a 6 hour layover before our flight home to the US. Had we known this leg would be at such onerous hours, we would not have booked the tour.
We decided to opt out of the HCM City leg and just stay in Shanghai at our own expense. Sinorama replied that this was a change and required a $400 US per person change fee. We said nonsense. The contract says the penalty for unused services was no refund, which we were willing to do. Then, after we appealed, Sinorama said that if we did not go to HCM City, it would void our return ticket to the US because it was on the same booking number. We previously talked to China Eastern who said that they do not charge fees for missed flights beyond forfeiture of the ticket but that since the ticket was booked through our agent (and I use that word lightly), Sinorama had control.
Very angry at this unfair treatment.
