I started using odorxit as a result of listening to a well known national home improvement radio talk show. My issue was that my potty training twin boys with poor aim (tmi) were ruining my hard wood floors, I also have a puppy who is potty training the combo made me purchase odorxit. No only did the product arrive quickly but I have received excellent support via their customer support phone number. Perhaps the person submiting the complaint is not using the website or actualmy ordering through odorxit. I saw it on Amazon but decided to go straight to their website. Since it is a made in the USA product, I figure go straight to the source. By the way my problem has been solved with the odors from potty training!
