Negative publicity for Kia MotorsAgent Arabia refuses to perform maintenance warranty:
Arabia refuses to perform maintenance warranty
Dear Director General of the maintenance company Kia Motorsو
I am Dr. Tamer metwaly, Egyptian associate professor, Now at Ha’il University, K.S.A, faculty of Education, department of Islamic culture.
I've bought a car Kia Mohave 2013 agent Kia Installment system on 30 9 2012 Hail (sole agent - the old car) and after a little (in the same year) observed abnormal sound in (Gearbox) continued with the agent with a barrier (which the periodic maintenance for my car, but not for Gear must go to the center of the president by his testimony)
First time:
I checked with a barrier agent detects and said that the sound is impressive despite the presence on the movement of the car, and advised me to wait until an appointment from Riyadh or Dammam because of Hail does not have the possibility of decoding and repair Gearbox.
The second time:
I went to my car to leave to my country (Egypt) in June 2013 and you do regular maintenance the agent Kia Motors (Egyptian International Company for Trading & Agencies u. M. M) on 10 July 2016 and revealed on the car and I wrote the attached report and requested that the cost of disclosure reform on my expense because security is not internationally.
the third time:
After returning to Saudi Arabia, called the unified number and got an appointment I sent my car on my expense for the maintenance center president in Riyadh exit 18 on 20 7 2014 and I began to feel uneasy to be treated so I contacted the ministry on 23 8 2014 and made a rhetorical No. 7, 752, 711 and the date 23 8 2014 and then second complaint 8114044 number and the third number [protected] (from my mobile number [protected]) and the Ministry delegate intervened and asked me to close the record on its security with the agent promised to reform and after a while returned my car on my expense without reform on 15 11 2014 (my possession and shipping documents back and forth). It took over six months. Without compensatory car or financially. [Names of dealt with them by telephone: Mr. Saud Al Sulaiman mobile [protected]) and director of the workshop engineer Ashraf mobile [protected]) and Ali mobile [protected]) and landline phone ring [protected] maintenance status of the southern exit 18 Riyadh. Of course with the ministry representative.
The fourth time:
And then continued again with the agent Hail and re-disclosure on the car and raise a report to the Centre President on 8 2 2016 (attached image) in coordination with Mr. ministry delegate HE judicial arrest officer Mr. Tareq Al-Otaibi registered with Kia algebra complaint number [protected] from my mobile number [protected] and legitimate agent Kia algebra in Riyadh Mr. Shaalan al-Fayez -ooaidt my car again Hail on 24 3 2016 and then I found out that the flaw is still present, but they changed the battery. Thank you for my expense. Although there Hail maintenance report.
The fifth time:
Based on contact with the judicial arrest officer HE Tariq Al-Otaibi asked me to send the car again and has already sent almost a month ago, all without the redemptive car or financially. At the date of this complaint I still have my car and Italboni receipt without repairing it after the disclosure by showing them At the third time-it sounds nothing wrong it.
I my case with the agent became very famous because I am a university very well-known professor at the universities and the thousands of students.I became sad because I was bad optional front of my students who have all kinds of cars, but because of the Kia agent.I repair this situation and compensatory financial and psychological damage that began in the first year of the optional Kia agent algebra Arabia
Dr. Tamer Mohamed Mahmoud Metwally
Hail University College of Education
Mobile
[protected]
