You cannto talk to anyone in the states only in the phillipines. This is a rip off company. I have been trying since January, 6 months to get a $198.00 refund and all I get is runaround about changing the system and will send a check in a few weeks. How long does it take to write a check? In the Phillipines it takes at least 3 months.
I have been dealing with Thompson Inc. for almost a year about a dvd recorder player I bought that broke. They did replace the first one, finally, then it broke within about 3 or 4 months and I went through the whole mess, and believe me dealing with them is a mess, again. This time it has been six months of trying to get a refund check from them. You can only speak to people in the Phillipines who are constantly putting you on hold and giving you their "yes maam, we appreciate your concern" answers when you can understand what they are saying, and not accomplishing squat. I will never buy RCA or any other Thompson affiliated product again and will do my very best to be sure no one else I know gets screwed like this. Writing letters of complaint doesnt seem to help because I have had no reply to that either. I am now writing to RCA, every division I can find to complain.
