Summer Bay customer service is rude and unprofessional. James Baker is sarcastic and condesending. They tried to put us in a Roach Motel. I am not subjecting my family to that. I canceled when I got there and had to replan vacation while already on the trip...I don;t think that would have been done if the way we were treated was normal...also ended up spending 1000 dollars more on vacation than planned due to the lack of support from Summer Bay. Terrible organization never book through them!
