Totally agree! Their customer service is unbelievable! I placed an order in the 1st week of April and after almost x3 weeks when I still haven't received my items, I contacted customer care which replied back saying that for some reason unknown the parcel was returned to their warehouse and that a refund shall be processed accordingly...I explained that I would prefer my items rather than a refund.
In the meantime I tried to re-order the same items online but they weren't available anymore in my size and product is being discontinued!
I emailed them back explaining that since parcel was at their warehouse, obviously they were still available! They advised that this is not possible and that they are unable to fulfill due to stock availability! This reasoning is dreadful considering that parcel was returned to the warehouse so they should just locate it and re-send it.
They are absolutely the worst and mostly poorly managed company ever! DO NOT BUY FROM THEM EVER AGAIN! :(
