Ritter is very deceptive.
When we signed up with Ritter 15mbs was the highest speed internet offered and that is what we signed up for.
2 or 3 times since then we have received a notice saying our speed would be increased free of charge just because they were upgrading their systems and this was the new speed. Their new top speed is advertised as 50mbs which is what they have us signed up for and they upped our bill to charge us for it. For the lowest cable they have and internet we pay over $120 a month!
On top of that they recently changed over to all digital which they say the government is making them do, they send us 2 "free" digital converter boxes. While checking out my bill I see they are actually charging me for the boxes but crediting me back with a note that says "free for 2 years" After that we will have to pay $3 monthly for each box. We have 3 TV's in our home and can only watch TV on 2 of them right now because of this, unless we want to pay more. This is one reason I choose basic cable TV over satellite is so I can hook my service to as many TV's as I want without paying extra for each TV.
My cable modem was supposed to be free as well but they are charging me $2 monthly for is as well.
They raise my rate every year for no reason as it is. This is getting ridiculous, but unfortunately they have a monopoly on the cable in my area and there is no competition for them which means I have no other choice if I want to use cable!
