My first visit to the Merriam KS store was awesome. In all my 57 years my feet never felt as comfortable and supported as they did as I walked around the store. The inserts felt custom made for my feet, unlike the $300.00 custom orthotics I've worn for years. I entered the store a diehard skeptic, and left an amazed believer. Bad as I want them, I high-tailed it outta there when they quoted me $1, 300.00 for the whole setup. My gut feeling tells me they won't honor the lifetime warranty, so I'm searching online for all the information I can find. Thanks for the reviews everyone!