DebtPro123

I am concerned about a complaint that was brought to our attention today. DEBTPRO123 — Ponzi Scheme

I believe this comment to be a false accusation, either by a competitor in the industry or a disgruntled “supposed” client (I say “supposed” client because he/she does not identify him/herself) who did not do his “homework” in regards to our program, and as such is displacing his own insecurities to the world so that he doesn’t feel so bad about the financial situation he has caused due to his own accord. I challenge all of his/her claims, and encourage anyone who finds this to not be fooled by this rash and uninformed individual.

About his claim to us not being listed under the Department of Corporations, please note that we are an LLC, and as such do not have a listing under the "Department of Corporations." Please feel free to go to http://kepler.sos.ca.gov/ and note that there are two different fields to search, 1.) Corporations 2. LP/LLC. Please do type in “DebtPro 123” in each and see which one it pops up in.

Also the use of the word "Ponzi" this individual uses in the title of the complaint, we feel has no grounds, and as such the individual is simply “name calling” and this type of unfounded claim should be considered slander.

About UCG. Our client contract clearly outlines our relationship with UCG, and apparently the person did not read the contract, which is no reason to make it seem like he has been “deceived.” Again, without identifying him/herself there is no way to tell if this person was actually enrolled in the program, and if they were, they would have had to sign not only the client contract, but also the banking information sheet which also clearly outlines the relationship with UCG. On top of this, if they were a client, they would have gone through a Compliance Call that goes over all of the program details. No validity should be put to such a blanket and uneducated complaint from a person who does not read the contracts they sign, or listen to the information given about a program that they are enrolling in.

The fees he/she is complaining about "…the broker fees, DebtPro123 fees, and UCG fees…" is fully disclosed and is only 10% of the total debt enrolled, which is well below industry standard. How this fee is split up has no bearing or is any ground for alarm. What matters is the total fees charged, and this again is disclosed clearly, is explained in the conference call, and is clearly outlined in the payment calculator that is provided. Using basic math, anyone should clearly understand that 10% is the same as 10% split 3 ways. Also, we are proud that we only charge 10% when other companies charge 15-18%. How is that a bad thing?

This person claims that nothing was done to stop creditor calls, and again, it is clearly disclosed in the client contract and Compliance Call. No communication is made with the creditors until phase two. If this person was really a client, they would have received this information numerous times, and would have gotten a welcome packet that explains this again along with information about federal rights when it comes to collection calls.

Again, this "supposed" client says that people need to do their homework. I agree, and I would also argue that he needs to do his homework before making such claims on a public forum, about issues that are not issues, but fully disclosed elements, processes, and procedures of our program.

This kind of slander could be disastrous to our business and is unfounded, and therefore should be removed immediately. There is danger in allowing anonymous complaints to be posted on the web without checking validity of the company that they make claims against. We have worked hard to establish our brand, reputation, and stand behind our product. We are gaining traction, and other traditional debt settlement companies may be intimidated and as such I would go so far as to suggest that this complaint could have been a competitor who is trying to maliciously create a bad rap for what we do.

The personal attack on the owner is a slanderous attack as well and is from dealings over 6 years ago. The specifics of this claim were built around a message sent by a marketing company, redress was paid, and the case settled.

I challenge this person to identify themselves. Notice that there is no information on his profile? I wonder why that is?

We would like to formally ask for this comment to be removed, and if it is not, for people to take a good look at this reply. The complaint is ungrounded, and not based on the facts. Other than the fact that this person is uninformed about the program details, and trying to use this as a base to bad mouth us by point his finger at us rather than taking responsibility for himself and the debt that he created.

If anyone has specific questions, comments or concerns, feel free to contact us directly at [protected], and we will address things as they should be addressed, through conversation and sharing of factual information. Our goal is to make sure that our affiliates and brokers represent our product correctly in efforts to inform clients about program details, so that we can continue to help people through our debt resolution program.

Thanks for your time, and for your rational thought.

We are well aware of the rating with the BBB, and if you take a minute to read what the rating says, it clearly states that we were classified into a category of “Debt Settlement" and as such we are automatically given this rating. If you also notice, there are no consumer complaints, and this is what is important when reading the fine print. According to the BBB, (anyone is welcome to verify this by calling them at [protected]), they have an algorithm that calculates different factors. Due to the historical data that they have experienced with Debt Negotiating companies, they automatically rank such companies with low ratings. With their classification of us in this arena, as a result we have an “F” rating, which we do not feel is a valid reflection of our ability to deliver great customer service and perform on what we claim. We are working with them to provide them with any and all information to try to improve this ranking. Those familiar with Settlement models, or if you want to do research, you will clearly see that our 18 month program is not a Settlement Strategy. We assume the liability of the client’s debt by using a “notice of assignment, ” along with a limited power of attorney, to enable us to challenge consumer laws resulting in the ability to offset the debt. (Does not apply to Accts. in collections). We enforce the principles of contract law. We get the credit card companies to accept a change in the terms and conditions so they are more favorable to the client, rather than being good for the credit card companies. What we do is simple, yet very effective. The employment of this strategy has been successful for 8 years with an up front payment structure, and as of recent we have launched our 18 month payment program to make the service more accessible to individuals who can't afford to come up with the entire resolution amount up front.

This complaint is misleading as the consumer involved confused two companies and posted such comments before she got the truth. This complaint being posted here was bought to our attention just recently. Debtpro123 is a wholesale debt relief back end processing center and works with different affiliates, some of our affiliates do Loan Mods or other financial services. A client of one of our affiliates (Hope N Housing), confused Debtpro123 with Hope N Housing. We are not in the business of Loan Mods or Forensic Audits. This consumer talked with people at Debtpro123 (mentioned in the complaint) and simply assumed all were part of one company. Acting rashly, the consumer then went online and made false claims. Debtpro123 did not take her money. Hope N Housing took her money and went out of business, and to right the situation, we (Debtpro123) refunded her the $900 dollars that we never took from her.

We have a signed release from her admitting her mistake that she confused us with the loan mod / forensic audit company. We also asked that she go back online everywhere that she posted to, and explain that there was confusion and that the complaint was mis-directed. In other places that she posted, she has addressed the situation, stating that she got a refund, and that the situation was handled, but this post has not been given our side to the story.

We did all we could given the situation, and the signed release and explanation from her about what happened, explains this. It is unfortunate what happened to this lady, but we stepped in and fixed the problem even though she was not even our client. This type of information online can be very damaging to our company’s reputation, and we take the matter very seriously. There are other comments out there which are damaging and we have done our best to show our side of the story and get back to business. Bottom-line is that “A dogs doesn’t bark at a parked car.” We are moving along and helping lots of people get out of debt and getting on with their lives. Most “nay-sayers” are either miss-informed, jump to conclusions, or are competitors posing as people making complaints. Thank you for taking the time to hear our side of this story. For more information or to contact us directly, please see www.debtpro123.com.

I am very sorry to hear that you have not had any satisfaction with our company. We would like to take a moment to discuss your comment. The word "scam" seems to be a commonly thrown around word these days, and people really need to take a moment before they use such vocabulary.

You say " they have taken my money for six months" : You came to us needing help to reduce your debt. You signed a very comprehensive contract that explained the process, explained the risks, and had required disclosures from USOBA (the United States Organization of Bankruptcy Alternatives), and you gave your consent to move forward. We work very hard to make sure that our client's have correct expectations before entering into the program, and it is unfortunate that what we are doing is not meeting your expectations.

You mention that you should have "checked here first." I ask if you really read all the posts above? The initial comment was a comment that should have been directed to a different company, not Debtpro123. We explained in detail in our reply above. Hope N Housing was one of our Affiliates, and they took money from the client who posted the initial complaint. Hope N Housing went out of business, and the client confused us with them. We went above and beyond and actually refunded that person even though we never took her money.

Though I appreciate anyone expressing their feelings about service you may have received, I do not appreciate people making false accusations. I ask that anyone reading the prior post, takes into consideration a range of issues that are at hand here. And for anyone to please read all posts above as I feel that our side of the story is told very clearly.

Sandra, we have been trying to get in touch with you for weeks. Communication is key to resolving any issue, and I wish that you would have taken more time to talk with us about your concerns before making a harsh accusation online. Because we have not been able to contact you, and because you are obviously not happy with our program, we will cancel your file and issue you a refund. We hope you the best in finding another solution.

Thanks for anyone who takes the time to read this.

This is Ryan Foland, and this is the first that I have seen this complaint. I do not believe that you paint a clear picture here Mr. or Mrs. "RippedOffbyDebtpro." First of all how do I know that you are not a competitor of Debtpro123, trying to use slander as an attempt to effect our business? You do not disclose any information about yourself, and only have one complaint. I heard a wise man once say that "A dog does not bark at a parked car" and this may be the case here. We are helping a lot of people out of debt, and our car is moving, and so naturally, our competition will try to lash out. Now then, lets assume that I am incorrect, and that you are a client and feel that you have been mistreated. If this is the case, that I am sorry that you feel this way, but running to an online forum to complain is not the best course of action. You mention that "They took my money and nothing happened." This is a strong accusation. Debt Negotiation does not happen over night, and if you do not have correct expectations about the program, then you may feel that this is the case, when in actuality it is part of the process. Often times clients do not truly read their contracts, and they hear what they want when trying to understand the process. You mention that you "called repeatedly and spoke with Ryan Foland and he said everything will be fine they are on top of it." If this is what I said, than I will stand by my word and I am sure that we were on top of it. I take your unwarranted public comments about me as nothing but slander. You say that "NOTHING HAPPENED." I ask at what month you made this determination? Often times, clients will enroll into a 36 month program, and make claims similar to what you are making early in the program. If you are claiming that nothing happened, a few months into the program then this is a very one sided view. There is lots of work that we do in preparing your file for negotiations, sifting through the monthly statement that our client send us, sending out validation letters when accounts are turned over to collection agencies, sending out cease and desist letters to help thwart creditor calls, etc. You say "They stopped taking my calls and I lost my home..." what does loosing your home have to do with our company? We do not work on secured debt, or home mortgages, or modifications. It sounds like you signed up with a Loan Mod company who did not do their job, and you decide to point the finger at us for their lack of performance. You say "I still owe all my debts + the late fees and interest, " and I would say you would be correct if you canceled out of our program before finishing. It is the same as leaving a movie before it is over, and then complaining to the director that you were not happy because you did not know how the movie ended. A debt relief program is a process that must be finished for it to work. I see too many people who believe that it is something that happens over night, and is not dependent on following the steps and finishing the payments associated with the program. I am sad to hear that you filed a complaint with the FTC. I truly believe that complaints such as this should be considered fraudulent, as you are making false claims about a program that you did not finish, which does not give us the ability to achieve results we know we can achieve. I hope anyone reading this, understands my points. I come to work every day, very proud of what we do, and people like this who make unfounded claims against it, only gives me the drive to continue to work with our existing clients and help them achieve their goal of getting out of debt. Thanks for listening to this side of the story.