Unfortunately my experiences with Bootbarn.com have been similar to these. I ordered and needed to return boots that didn't fit. There were no instructions on how to do this, so I had to call and try to get a hold of someone. After several days I finally got a hold of a guy, who just may be the only site employee. He was not polite or helpful and it was quite an ordeal, took a long time to get refunded too. Because the site offers more deals than the Boot barn stores, I thought I'd order a pair I knew I liked from the store online - there's a Labor Day sale of 25% off sale items. However after selecting a sale item, the coupon code does not work and you can't get the discount. I emailed since it's a holiday weekend and got a brief response not answering my question, the email said "problem resolved." The online sale is totally bogus, don't know why they even bothered since you can't get the discount. I've learned my lesson - stick to the stores.
