On August 20, 2015 my wife was taken to Chesapeake general with abdominal pain .She was taken to the ER and was admitted and seen in a timely fashion even though we were there for 4 plus hours. There did seem to be some confusion on who was taking care of us we had 4 nurses in the 4 hours .Doctor was professional even though he didn't dress it.As far as cleanliness in room 21 in the ER the floor had trash on the floor and the bathroom was filthy .The toilet seat hadn't been cleaned in some time.At the time of departure we were given 2 scripts for medication which we took to a pharmacy the next day.The pharmacy told me they couldn't fill the scripts because they had no DEA number.The ER was called numerous times by the pharmacy but the calls were never returned .I took the scripts back to the ER to get the Number they told me they don't return calls because they are having a dispute with Medicare .I waited 45 minutes to get the new scripts with the DEA number.I wonder what Chesapeake General thinks good customer service putting the patient who is in discomfort in the middle and not taking care of them to prove a point.Keeping the ER in less than excellent shape .If I had to grade my experience at Chesapeake General it would be a D minus .I could not recommend this hospital its almost like there is no direction from above.
