Almost the same experience.
Exp agent said I would get all my money back, no problem - gave me case #.
I called back to book through Expedia and all of a sudden my case # needs more research by supervisor.
I am pretty sure I will take the pipe on my 500.00 flight/hotel package, but I am not sure yet...because I am on yet another lengthy hold to try and process my claim.
Not looking good.
