I have had contract for nearly 20 years. This past year have had several issues which they were HORRIBLE at resolving, IE coming back 3-4 times for the same issue.
This week was the KICKER- Incompetent and Unethical. Had an AC freeze up (8 years old). They came out and said it was leaking freon. They said they would put freon in it and if it still froze up, that meant is had a freon lead and could not be fixed. It froze up again- so Broward tried to see me at $3, 000 dollar AC unit. This sounded "fishy" So I had another company evaluate the unit. They found the unit to be OVER filled with freon, NO leak, and the only problem was the coils needed to be cleaned. Far less than the $3k unit they they tried to see me (even with my contract)... Stay away- Dangerous company.
