I had a security scare with xe.com. About an hour after I spoke to a XE. com representative about a transaction, I received a call from xe security clarification department. The guy had my phone number and name and knew I had talked to some one at XE. com. He told me that he wanted to do security check about the transaction. However, Instead of asking typical security questions, he asked me to provide him the debit card number associated with my bank account that I had used during the transaction. I refused. He then asked my log in information in to Xe.com. By now I was sure he was a scammer. I told him that I will call Xe.com and if they confirm he was in fact from security department I will call him back. He offered to connect me via three way to xe.com reps. I refused this and told him that I will call xe.com and will ask them to connect me to him. He informed me that xe.com did not have a way to three way connect him. I hung up on him and called xe.com . They had no idea who this guy was. What is worrisome is how did he know I had done transaction with xe.come? with in that hour? . Some one from the xe.com customer service must have given him my information. The number used to call me was [protected], which is a land line in Rialto California. Another curious thing was when I called back to xe customer service, after a wait of few minutes, some how they connected me to the same rep who had handled my transaction before. This never happens when I call other banks or western union before reps are so busy that you never get the same person. Obviously there were no supervisors available to talk to me. Did I mention that the customer service rep was sitting in Philippines (which she confirmed ) and the scammer most definitely had a philippino accent. I requested a supervisor in USA or Canada who was not available obviously. I don't think I will use this company and will delete my account asap. They probably are legitimate company but this is definitely a serious breach of confidence.
