I have been emailing duty free depot or the past few weeks and have only ha a reply to the first one referring me to faq.
I live in England and wanted reassurance that I will not be out of pocket if I make an order and nothing arrives. I have not had that reasssurance even though there is a tick box if you pay extra that you will be covered for customs seizing it/lost in post etc.
I'm not sure why I am no longer being replied to, maybe it's because no such reassurance can be offered.
I did wonder if it was too good to be true. Can someone from dutyfreedepot offer me the guarantee that I will not lose money if I make an order?
