Thats very true, i pay for the 10mbps and i dont even get there 60% promised rate its incredible how the get away with selling customers like us false service. for a fact you can test this your self just us there test site (pa.speedtest.rcn.net) you can change the first 2 letter for the state your in from 6:00PM ET and on for the sad trough that your just getting ripped off. and All you'll get is we will send out a tech for you first thing next day at the time that you dont really need him to be there oh and they wont send you a tech after 5:00pm ET Because they just cant.