I have made three calls recently to customer service, and in all three I got a man or woman with a very strong accent and poor English. I note that in Wikipedia of Directv it states that customer service is contracted out including Global. It appears to me that you are doing exactly what BOA, Capital One, etc are doing and that is outsourcing customer service to India, Malaysia, etc. Every time, you get a person who seems pleasant but can barely understand the questions and are difficult to understand. If you ask for a supervisor, guess what, more of the same, including a hang-up if you complain. I like your programming, but customer service sucks.
