The names have been changed, but the experience was much as yours was with this resort. The rental company they wanted us to use was Sierra Club Rentals. The phone number they gave us and the phone number on my credit card were different. The one on the credit card belongs to a company in California. The governor's office of California could not help me because they said it was part of Mexican time share fraud.
I have been dealing with PROFECO since April, 2008 but they believe the lies of the Velas group rather than the paper work I have sent. I even have a letter cancelling the contract, but they refuse to give me my money back.
I am going to start a writing campaign, starting with the US consulate in Mexico and the Mexican consulate in the US. Then travel companies and I'll go from there.
If there is a law suit out there, my husband and I will gladly be a part of it. I wrote to one person who said they had one, but got no response yes or no.
