I have been a customer of DirecTV since 99, however since AT&T came on board their customer service has gone from good to rude and condescending. They claim #1 customer service, but you have to look at what that is being compared to, it is not saying much. The customer service agent offered me Sunday Ticket for free, got me off the phone, and then Sunday when it didn't work I called back in. Turns out she put it on, then it got removed, but the kicker is they still billed me for it! Their HD is highly compressed, Dish Network does not compress as much. DirecTV's on-demand is terrible and uses your Internet, in an age where many Internet providers put monthly caps on your downloads. Xfinity offers a much better on-demand experience. So, if you are looking for higher quality HD, go Dish, if On-Demand is your thing, go Xfinity. DirecTV has nothing to offer at this point, so I recommend you stay far away from them... This coming from someone who was with them for 14ish years!
