Back in June of this year i rang Global Personals to cancel a subscription with them. To my surprise in October i get a call from my banks security department asking i new anything about a transaction of £60 between myself and Global Personals. I didn't and as a precaution i cancelled my card. I emailed the company who told me that without certain details they couldn't help. While i looked for these i tested the website by putting in my email to see if it recognised it, lo and behold 'no account is attached to this email address' flagged up. So it was clear i didn't have an account and that i had cancelled. Eventually, after i had given them the details needed, i was informed that " this is a repeat payment for your membership, " and was provided with a membership number. I was also told that i could cancel this between the hours of blah blah blah. I checked this number by requesting to my change password and was told an email had been sent. Again, this email never arrived, this was all wrong. Today i called them up and spoke to 'Brian' I asked him to check this membership number and he confirmed my name and email address. When I mentioned that my email wasnt recognised by the site as having an account 'Brian' told me to contact my email provider and find out why they were not getting through, LOL. Top class customer service, its the email providers fault! When i mentioned i had cancelled the service in June he asked ridiculous questions like "What date and time was that?" as if i could remember, also the had "no record of such a call". Apparently im supposed to keep records 6 months after cancelling just to be sure it's done? Eventually i got him to cancel this number, i asked for a cancellation number and was told "there is no such thing". He told me an email has been sent confirming this. GUESS WHAT? NO EMAIL HAS ARRIVED! This time i have written down the date and time and who i spoke to, because if this happens again its a legal matter. The only advice i can give is when you cancel, any emails they send confirming, keep. it's clear they don't so they can deny it later.
