To Whom it may concern,
I am extremely frustrated and unhappy. We purchased a GE profile machine in 2017. As soon as we received it we found that it was very loud ( was advertised as being silent ). The technician came and said that it was a normal sound. We disagreed. It sounded like a jet plane taking off. We realized that it made the loudest noise when we used the water saver cycle, so we avoided that cycle and used the others, and learnt to live with the noise. 2 months ago, The technician had to come again, as the machine was not draining. 3 weeks ago, the Technician had to come again as the machine had leaked all over the floor. He ordered a part that took a week to get here. When he came again to fix it, he could not remove the transmission from the tub. He had to bring it back to his shop. In the end he could not remove it and now has had to order a new piece that is on back order from GE for 3 weeks.
I have a 2 year old and a newborn baby. I have not had a washing machine for 3 weeks, and will not have one for another 3 weeks. 6 weeks without a washing machine is unacceptable. I have paid the technician to come here 4 times already for a 2 year old machine. I have also tried to call your customer service. Either I do not get a human, or I am on hold for 20 min, never ever speaking to anyone.
I Would like you to do something. A new machine or a replacement for my Machine while it is being fixed, compensation for all costs ( Repairmen, Laundromat, clothes that I have had to throw out ).
This whole situation is outrageous and I would like a response immediately
