I hope I can help you. My advice for you is not to play the $60.00 restoration fee. Your mother should get phone service elsewhere. Charter did not value your mother as a customer. It's unjust to be taking advantage of adisabled customer only trying to the right thing. Your mother mailed payment for Charter services and Charter did not accept her payments. Your mother can get phone service elsewhere.
They raise fees and they improperly bill customers. You made the right choice by canceling service.
I am sorry that you lost internet service for a couple of days, Charter didn't credit you, and Charter scammed you. You should cancel service with them (if you didn't already) and not pay for the existing package which you did not order. I ordered a promotional cable service from them and they did not properly bill me either from when the service first began. They lied about my service. We should start an internet support group. LOL!
I understand you are miserable with Charter but if you don't have any monetary problems or "outstanding debts" with them I wouldn't worry. You are free to move on to another business. I hope you were able to get internet service elsewhere.
The solution to your complaint is easy. Disconnect all the services with Charter. You have received non-existent service from them. Don't purchase service from them.
I'm currently going through billing problems myself with Charter because they did not adjust my bill. It is helpful to read about other complaints similar to mine.
You're absolutely right about the technical assistance. You can't get it from Charter.
