I had a very similar experience with CP.. I had a couple books ordered online from Chapters, which has never been an issue. Online tracking says "item delivered successfully to front door". I live in an apartment building, its a small building so its not a controlled entrance, and there is definitely no front desk/management office. Usually if its too big to fit in the mailbox, I get a notice to pick up at postal outlet. We have a new woman on our route who is anything but helpful...I called CP and they basically told me "our system says you got it, so basically your problem"...wow. I thought they would attempt to help me, not at all. So I happen to see the mail woman the next day and asked her about it...she tells me she left it in the hall, as a "safe drop". How is this considered a safe drop?! On their policy online it clearly states a "safe drop" for an apt building is with management office. Yet complaining/calling CP does absolutely nothing, they leave it at the drivers discretion as to what's a "safe place". And apparently to her right in the hall for someone to steal (which they did) is totally safe. Never got resolved as CP just not give a f*ck. I was also told the sender has to file a complaint, exactly like you said, I paid them, they sent it...I don't see how this is Chapters problem. You have no choice but to deal with them so its their way or the highway. Worst service imaginable and an embarrassment to the country.
