Dear management in charge
Around 7.45pm on 25 Aug, walk to this outlet without anyone serving us and been so quiet nobody approach us and took 5min to see a staff walk out to serve us.
By leading us to a table and given us menu and walk off.
since we have decided to order this combo set meals and my surprise no staff again it all empty tables and only one kid and a mother there and us only.
bad service and a wearing black long sleeve manager took our order without smiling and greeting and just took our orders without repeat the orders whether is it correct dishes. Never mind then we process our foods until come to payment we have to walk over to front desk to make payment that manager having black face seem like owning him money. Worst without opening his mouth telling me how much just print out receipt and place on table that using my credit card to pay and paying for service charge too.
All long process without open his mouth to greet us should at least greet by saying Thank see you again or Smile what kind of attitude is it what a manager with all of the Kenny Rogers Restaurants, should set a example to the ground staffs. very disappointed for sure will write in to media and feedback online to the rest to take note of this incident.
Regards
Roy Tan
